Frequently Asked Questions

Please read our FAQ before sending us a message.

What Are The Delivery Charges For Orders From The Online Shop?

Our delivery fees are based on the distance of the delivery address from the location of our store and how soon the customer requires their order delivered. The cost of delivery will vary for each of our online orders. The cost of delivery will be calculated when the customer enters their delivery address on checkout and added to the cost of the order.

How Long Will Delivery Take?

On checkout customers have the option of selecting to have their order delivered in either 2 hours, 4 hours or same day.

When Do I Have To Order By?

For same-day delivery, orders close at 3:30pm. Unfortunately after 3:30pm home delivery is not available and does not commence to the following day.

Do I Recieve an Invoice For My Order?

When a customers places an order on our site they will immediately receive an itemized invoice via email.

How Secure Is Shopping On Your Site? Is my data protected?

We use advanced firewall and security software as well as secure socket layering to ensure that all of your data is protected. We also host our website on the worlds most secure web hosting servers and use the worlds most secure content delivery network to provide our customers with an extra layer of protection. These measures each help to ensure our online store is amongst the most secure websites on the internet and that our customers data is protected to the highest level of diligence.

What If A Product I Order Is Out Of Stock?

If an item you purchase from our online store is out of stock and can not be included in your delivery a note will be included on your invoice regarding this and you will receive a refund for the full cost of the item which will be credited to card that you used to pay for your order.

Who Prepares The Order?

The staff at the Sweetbox retail outlet in Werribee will prepare your order for you prior to it being picked up from the store and delivered using Sherpa couriers. Sherpa are one of Australia’s leading courier networks and service national retailers including Woolworths and BWS.

When do you deliver?

Deliveries commence at 9am and must be placed by 3:30pm for the customer to receive their order on the same day. Unfortunately after 3:30pm home delivery is not available and does not commence to the following day.

What Happens If I'm Not Home?

If it is possible you may not be home during the expected time of your delivery it is important that you include details as to where you would like the delivery driver to leave your delivery in the section labeled “special instructions” which is displayed during the checkout process. If no instructions are left and the customer is not available to accept their order the delivery driver will leave the goods in the most discreet location possible however we are not liable for any damage or loss incurred if nobody is available to accept their order.

What Is The Minimum Order Amount?

We do not require a minimum amount be spent on our site to access our home delivery service and our customers are free to order as little or as much as they desire.

What Is Your Policy Regarding Returns?

Our refund and returns policy is in compliance with the relevant Australian Legislation. For more information please visit the Refund Policy page on our website. If you have any questions feel free to contact us by phone, email or by completing our contact form and a member of our team will be in touch as soon as possible

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    Alternatively feel free to contact us by telephone on 61406592192